‘Why do I have an intern?’ Learning from the most junior person in the room

What did you learn from your intern this fall? That is the question. If an answer doesn’t come quickly to mind, you may want to ask ‘Why do I have an intern?’ before you hire a new one for spring.

One of the most disappointing, dispiriting experiences of my time mentoring university students employed as interns came at the end of the semester when we asked employers to submit an evaluation of the intern’s performance. Most had to be tracked down via text,  email, and voice mail before a perfunctory form was returned with a checkmark for ‘exceptional’, ‘good’ or ‘needs improvement’. It was the rare manager (1 in 50) who would actually take the time to share valuable, actionable feedback.

At the beginning of each semester, concurrent with the start of a new internship, you could illuminate a major city with the energy emanating from students about to embark on a new experience. As the weeks went by, the lights dimmed, as one by one, intern’s dreams fell short when tested in practice. In many cases it seemed that the intern was a ‘vanity’ addition to one’s entourage vs. a potential contributor to a strategic mission.

Here’s the thing. Most of these students were committing 10-15 hours of ‘unpaid’ time to their internship. In the majority of cases interns were balancing a full course load of 16-18 credits and a part-time paid position. Social life was the first casualty, but a worthy trade-off for the opportunity to gain valuable, ‘career related’ work experience.

With this level of commitment, why is there such a major disconnect in expectations between employers and interns?

In many cases the ‘unpaid’ label results in a lack of respect. Little thought goes into anticipating and planning the internship assignments.

A successful internship program/relationship is built on clearly communicated expectations and on-going follow-up/ feedback.

Why do you hire an intern? Perhaps to breathe some fresh air into the room. Maybe to keep you aligned with your values. Most important, to help you connect with your emerging customer cohort.

Victor Ho, C.E.O. of FiveStars was interviewed by Adam Bryant for his weekly ‘Corner Office’ column in The New York Times. Reflecting back on his experience, he shared

“…the strongest lesson I learned at McKinsey that I now share with every single new hire is what they call the “obligation to dissent.” It means that the youngest, most junior person in any given meeting is the most capable to disagree with the most senior person in the room.

So if I hire an intern, that intern is the most qualified person in the company to say, “Victor, I heard this was your mission, your values, and these things are off.” That’s just because the more removed you are, the less you drink the Kool-Aid. You have a fresh perspective.”

Before your fall intern departs, skip the cake, and use the the time for a face to face conversation about what you both learned over the past four months. Offer feedback that will guide your intern through to the next step in their career.

When you are interviewing your spring candidates, look for the most qualified person with “the obligation to dissent”.  Ask yourself ‘How can I structure the experience to maximize individual contribution and encourage interaction?’

Why do I hire an intern? To learn, and reconnect to the core aspirational organization values.

 

The ‘Black’ Friday Poem – ‘Why I Have A Crush On You, UPS Man’ by Alice N. Persons

It’s the perfect poem for ‘Black’ Friday or ‘Cyber’ Monday. Soon the big brown box trucks will be delivering all sorts of packages for the holidays. This one, from poet Alice N. Persons, is for all those who work at UPS (including the drivers of those tandem trucks on Interstate 40 who terrify me twice a year on my cross country journeys).

Why I Have A Crush On You, UPS Man

you bring me all the things I order
are never in a bad mood
always have a jaunty wave as you drive away
look good in your brown shorts
we have an ideal uncomplicated relationship
you’re like a cute boyfriend with great legs
who always brings the perfect present
(why, it’s just what I’ve always wanted!)
and then is considerate enough to go away
oh, UPS Man, let’s hop in your clean brown truck and elope !
ditch your job, I’ll ditch mine
let’s hit the road for Brownsville
and tempt each other
with all the luscious brown foods —
roast beef, dark chocolate,
brownies, Guinness, homemade pumpernickel, molasses cookies
I’ll make you my mama’s bourbon pecan pie
we’ll give all the packages to kind looking strangers
live in a cozy wood cabin
with a brown dog or two
and a black and brown tabby
I’m serious, UPS Man. Let’s do it.
Where do I sign?

Alice N. Persons  ‘Don’t Be A Stranger’, Sheltering Pines Press 2007

Thanksgiving 1944

I am a daughter of the generation who rarely talked about their earlier lives. Even in later years when their mortality became evident, there was no sharing of history. It’s only in the wake of their demise that clues appear in the back of sock drawers and attic boxes in photos and paper.

In 1944 President Franklin D. Roosevelt proclaimed Thursday the twenty-third of November a day of national thanksgiving.

On that Thanksgiving Day in the Netherlands, East Indies, members of the 989 Signal Corps at Base G, under the command of Captain John Gammon, shared a dinner of roast turkey, turkey dressing, giblet gravy, cranberry sauce, mashed potatoes, creamed peas and carrots, creamed corn and fruit salad. Parker house rolls were served with butter and jam. And for dessert there was devils food cake, pumpkin pie and coffee.

The meal was prepared under the supervision of the mess sergeant, Lloyd V Green, assistant mess sergeant Theodore J Sherian and baker Ralph L Bowman. Seven cooks prepared the meal, PP Urban, WE Hovermale, SV Schultz, JA Bozer, IA Johnson, C Branham, RC Click, M Lynn and L Downs.

My father left few clues to his time in the South Pacific.  There were a few coins, photos, but only one sheet of paper, mimeographed and folded. On one side, a hand drawn sketch of a palm tree, a roast turkey and ‘Thanksgiving 1944’. On the other, the menu and the list of those who prepared the meal.

Why that menu traveled thousands of miles back to New Jersey remains a mystery. On this Thanksgiving, I thank the families of those who served with him, and on that day in 1944 helped create a special memory in the chaos of the South Pacific Theater.

Happy Thanksgiving.

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The week@work:’post-truth’, Facebook’s ‘news feed’, Gwen Ifill, a new leader @Lincoln Center, & Udacity’s tech job tryouts

This past week@work Oxford Dictionaries declared ‘post-truth’ the 2016 word of the year, and Facebook’s Mark Zuckerberg realized his job description included a responsibility to combat fake news. In contrast, the week marked the death of an authentic journalist, PBS NewsHour co-anchor Gwen Ifill. Lincoln Center chose a new leader from academia and MOOC provider, Udacity announced tech job tryouts.

On Wednesday, the BBC reported “Oxford Dictionaries has declared “post-truth” as its 2016 international word of the year, reflecting what it called a “highly-charged” political 12 months.

It is defined as an adjective relating to circumstances in which objective facts are less influential in shaping public opinion than emotional appeals.

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Oxford Dictionaries says post-truth is thought to have been first used in 1992. However, it says the frequency of its usage increased by 2,000% in 2016 compared with last year.”

The Economist explored ‘post-truth’ in ‘The Art of the Lie’.

“The term picks out the heart of what is new: that truth is not falsified, or contested, but of secondary importance…

Post-truth politics has many parents. Some are noble. The questioning of institutions and received wisdom is a democratic virtue. A sceptical lack of deference towards leaders is the first step to reform. The collapse of communism was hastened because brave people were prepared to challenge the official propaganda.

Post-truth has also been abetted by the evolution of the media… The fragmentation of news sources has created an atomised world in which lies, rumour and gossip spread with alarming speed. Lies that are widely shared online within a network, whose members trust each other more than they trust any mainstream-media source, can quickly take on the appearance of truth. Presented with evidence that contradicts a belief that is dearly held, people have a tendency to ditch the facts first. Well-intentioned journalistic practices bear blame too. The pursuit of “fairness” in reporting often creates phoney balance at the expense of truth.”

The New Yorker contributor, Nathan Heller examined one example of the phenomena in ‘The Failure of Facebook Democracy’.

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“The unexpected election of Donald Trump is said to owe debts to both niche extremism and rampant misinformation. Facebook, the most pervasive of the social networks, has received much scrutiny and blame. During the final weeks of the campaigns, it grew apparent that the site’s “news” algorithm—a mechanism that trawls posts from one’s online friends and rank-displays those deemed of interest—was not distinguishing between real news and false information: the sort of tall tales, groundless conspiracy theories, and oppositional propaganda that, in the Cenozoic era, circulated mainly via forwarded e-mails.

Facebook is not the only network to have trafficked phony news, but its numbers have been striking. A much-cited Pew survey, released in May, suggested that forty-four per cent of the general population used Facebook as a news source, a figure unrivalled by other social networks. An analysis this week by Craig Silverman, of BuzzFeed, found that the twenty top-performing fake news stories on the network outperformed the twenty top real-news stories during the final three months before the election—and that seventeen of those fakes favored the Trump campaign.

If a majority of Americans are getting their news from Facebook, then Facebook surely has a civic obligation to insure the information it disseminates is sound.”

Which brings us to the initial response from Facebook founder/CEO Mark Zuckerberg.

“Identifying the ‘truth’ is complicated.”

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On Friday, he posted details of the projects in place to address the issue.

“A lot of you have asked what we’re doing about misinformation, so I wanted to give an update.

The bottom line is: we take misinformation seriously. Our goal is to connect people with the stories they find most meaningful, and we know people want accurate information. We’ve been working on this problem for a long time and we take this responsibility seriously. We’ve made significant progress, but there is more work to be done.”

Buried in paragraph four was this nugget that seemed to transfer ownership from the corporation to the community, ignoring a leader’s civic obligation.

“We do not want to be arbiters of truth ourselves, but instead rely on our community and trusted third parties.”

Contrast this approach to the definition of the role of a journalist, courtesy of the American Press Institute.

“The journalist places the public good above all else and uses certain methods – the foundation of which is a discipline of verification – to gather and assess what he or she finds.”

So let’s return to the days of ‘truth’ and remember the contribution of journalist Gwen Ifill through the eyes of two colleagues.

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‘What Gwen Ifill Knew About Race in America’  by Jeffrey Goldberg “An insufficient number of people have recognized what is obvious. Gwen’s death is a punishing blow to her family, and to her wide circle of friends, to her colleagues and to her viewers. But it is also a cruel blow to her profession, which hasn’t recently covered itself in glory. And it’s an especially cruel blow to her lovely nation, which is right now in need of her bravery, her farsightedness, and her willingness to tell the truth. Hers is an incalculable loss.”

‘The Life and Example of Gwen Ifill’ by David Brooks “Gwen worked in a tough business, and being an African-American woman in that business brought its own hardships and scars, but Gwen’s smile did not hold back. Her whole personality was the opposite of reticent, and timidity was a stranger to her. When the Ifill incandescence came at you, you were getting human connection full-bore.

I suppose every profession has a few people like this, people who love the whole profession, who pay compliments when its standards are met and who are tough when they are not.

Gwen’s death merits a bit of the reaction that greeted the death of the writer Samuel Johnson centuries ago: She has left a chasm, which nobody else can fill up and which nobody has a tendency to fill.

Now that Gwen is dead, who is the next best thing? There’s nobody. There are many great people who will follow her example. But nobody quite reminds you of Gwen.”

In other news this week@work:

‘Debora L. Spar, Barnard President, to Lead Lincoln Center’Michael Cooper for The New York Times  “In appointing Ms. Spar, who is also an author and a former Harvard Business School professor, Lincoln Center’s board looked beyond arts administration circles and decided to tap someone with experience running a large nonprofit and with a track record of raising money for capital projects — skills that could prove useful as the renovation proceeds.”

Mr. Cooper reported in a related story that you may want to share with the aspiring musicians in your life, ‘It’s Official: Many Orchestras Are Now Charities’.

‘Udacity, an Online Learning Start-Up, Offers Tech Job Trials’Steve Lohr for The New York Times “The program, called Blitz, provides what is essentially a brief contract assignment, much like an internship. Employers tell Udacity the skills they need, and Udacity suggests a single candidate or a few. For the contract assignment, which usually lasts about three months, Udacity takes a fee worth 10 to 20 percent of the worker’s salary. If the person is then hired, Udacity does not collect any other fees, such as a finder’s fee.

The Blitz initiative and Udacity’s evolution point to the role that nontraditional education organizations might play in addressing the needs of workers and employers in the fast-changing labor market for technology skills.”

In closing this week of work, I am still trying to clear the fog in my brain and understand ‘post truth’. I reside in the real word, but apparently it’s changing. What does work look like when words hold no meaning?

I’ll end with classicist Mary Beard‘s reflection on the U.S. election.

“Trump and Trump’s policies are truly ghastly, but you have to face the fact that a very large number of people actually voted for him. What is more, resentment at “the elite” has morphed into a proud contempt for truth, expertise and knowledge – not unlike Michael Gove’s jibe at “experts” before the Brexit vote. And in the broader context of political rhetoric, the idea that he won’t be as bad as he claimed is more, rather than less, worrying. I thought that the conciliatory speech was the worst thing I had heard all evening. The idea that he could be thanking Clinton for her service to the country (“I mean that very sincerely”) and be speaking of “binding the wounds of division” – when only the day before he’d promised to impeach her and poured salt into the very wounds he was now promising to heal – beggars belief. It has nothing to do with being “gracious” (as the television pundits had it), and everything to do with words not meaning anything. It was precisely what ancient rhetorical and political theorists feared almost more than anything else: that speech might not be true, and the corrosive effect of that on popular power.”

 

Photo credits: Facebook Menlo Park HQ courtesy of Facebook Newsroom Media Gallery, Mark Zuckerberg from his Facebook page, Gwen Iffil/Morry Gash AP

 

 

The Friday Poem ‘The Familiar Has Taken Leave’

Why are we always surprised when national events veer from a predicted trajectory? Maybe we’ve been spending too much time with analytics and not enough time with the poets.

Megan Garber wrote in The Atlantic last week about the role of poetry in the aftermath of the 2016 U.S. presidential election. “Campaign in poetry; govern in prose,” the old adage goes. This moment, though, has in many ways flipped that idea: The 2016 presidential campaign was decidedly lacking in poetry. Yet in its aftermath, as Americans consider the contours of their new government, they are, often, turning to poems…”

She interviewed Don Share, the editor of Poetry magazine to discover why poetry was having a ‘moment’.

“Well, it’s always been speaking to people—and it’s always been speaking to people about the kinds of things they’re taking about now, because one of the things poetry is really good at is anticipating things that need discussion. Poets are kind of like—it’s a bad metaphor, but—canaries in a coal mine. They have a sense for things that are in the air. Partly because that’s what they do—they think about things that are going on—but partly because they take their own personal experience and see how that fits in with what they see in the world. A lot of people might think that poetry is very abstract, or that it has to do with having your head in the clouds, but poets, actually, walk on the earth. They’re grounded, feet-first, pointing forward. They’re moving around and paying attention at every moment.”

Perhaps next time, we should survey the poets, not the pollsters.

Until then, the events of the past 11 days brought me to a poem selected by Matthew Zapruder for the August 16, 2016 issue of The New York Times Magazine.

The poem, written by broadcaster, documentary filmmaker and poet, Richard O. Moore was part of a “sequence of sonnets about the consequences of losing his sight in old age”.

At its core, the poem is about change…and how we respond.

The Familiar Has Taken Leave

Responding to a world turned outside in
Requires a fresh agility of will
And a surreal mode of thought, both distant
When the world was visible and real.
The only carry-over is the sound:
The hollow clatter of the commonplace,
Ancestral voices, sepulchral complaints
From many sources now invisible.

This is the most dispassionate I can be.
The familiar has taken leave with all I know
And what is left is mostly echo fading,
Never to return. What takes shape then
Is virtual and is a world apart
Assembled half by memory, half by art.

Richard O. Moore (1920-2015) from ‘Particulars of Place’ April, 2015

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“Once you have traveled, the voyage never ends…”

“Once you have traveled, the voyage never ends, but is played out over and over again in the quietest chambers. The mind can never break off from the journey.” Pat Conroy, ‘Prince of Tides’.

What started out as a two week vacation in October, stretched to include an unexpected medical diversion, into November. It’s time to return to sharing thoughts about work: the lessons we learn from experience, and those we acquire in poetry, novels and non-fiction. It’s in the storytelling that we discover our dreams.

Once you embark on the voyage of your career, the journey never ends, but resonates in the quietest chambers of the imagination. There may be distractions along the way, but the spirit of a ‘calling’ is a constant companion in the adventure of finding your ‘true north.