The week@work – Holacracy@Zappos, Exploring Pluto, Earthquakes in Seattle and Every Job in America on a Map

This week@work Harvard Ph.D. student Robert Manduca shared his visual representation of every job on a map of the United States. Three of the locations plotted were sites of interesting stories about work this week: Las Vegas and Zappos‘ experiment with ‘holacracy’, Laurel, Maryland home to the Pluto exploring ‘New Horizons’ team and Seattle…well more about that later.

Thanks to the research of Robert Manduca, we can now see concentrations of economic sectors across the U.S. Writing in the Washington Post, ‘Wonkblog’ author Emily Badger cited the significance of his work:

“Among all the things that distinguish American cities from one another — their architecture, their demographics, their history and their terrain — their economies vary widely, too. Washington is, of course, a city of government work. Charlotte is a banking hub, Manhattan a financial center, Boston an education mecca. Metropolitan Cleveland remains relatively industrial, while Las Vegas runs on tourism.

These differences form economic identities that shape each city as much as their culture and geography do.”

Where we choose to work, geographically, can have a significant impact on our success. Cultures of organizations fit within the larger communities where they are located. When considering career advancement it’s important to examine the size of a particular sector within the local economy. Will the geography lend itself to a variety of opportunities when you decide to move on?

Maybe even more important is your social life outside of work. The folks that make up your community will in some ways reflect the values of the places they go to work each day. If you really didn’t like your classmates in that ‘Intro to Finance’ class, you may want to think twice about living and working where these same folks are now grown-ups working in investment banking.

Las Vegas is one place you might consider if you were interested in the hospitality industry. It’s also the home to online retailer Zappos.com.

In his article, ‘At Zappos, Pushing Shoes and a Vision’ NY Times reporter David Gelles chronicles the experiment in ‘holacracy’ or self management which began in 2013. Tony Hsieh has run Zappos for 16 years. He has been viewed as a visionary by many and realized change was needed to sustain the corporate culture he built.

“The goal of Holacracy is to create a dynamic workplace where everyone has a voice and bureaucracy doesn’t stifle innovation.

At Zappos, this means traditional corporate hierarchy is gone. Managers no longer exist. The company’s 1,500 employees define their own jobs. Anyone can set the agenda for a meeting. To prevent anarchy, processes are strictly enforced.

At Zappos, Mr. Hsieh seems to regard Holacracy as a way to revive the close-knit community feeling that made the company so special 10 years ago, when it was just a few hundred people taking on the giants of e-commerce. “Once you have that level of friendship, there’s higher levels of trust,” he said. “Communication is better; you can send emails without fear of being misinterpreted; people do favors for one another.”

If only it were so simple. Holacracy has been met with everything from cautious embrace to outright revulsion at Zappos, but little unequivocal enthusiasm.”

Another point on the map is Laurel, Maryland home to the ‘New Horizons’ team that piloted a piano sized spacecraft to Pluto and beyond. The workplace story here is the dedication of a team to a long term goal, the implementation of a ‘longevity plan’ to ensure program success over nine years and the joy of scientific discovery way outside the box.

It’s that shear joy that was expressed by New Horizons scientist Carey Lysse in an NBC interview:

“I love to explore. It’s one of the reasons I’m a scientist. This is one of those red letter days that doesn’t happen every day and so I’ll remember it for the rest of my life. It’s incredible.”

And now about Seattle. If you are thinking of relocating you may want to read Kathryn Shultz’s  New Yorker Magazine article, ‘The Really Big One’.

“Most people in the United States know just one fault line by name: the San Andreas, which runs nearly the length of California and is perpetually rumored to be on the verge of unleashing “the big one.” That rumor is misleading, no matter what the San Andreas ever does. Every fault line has an upper limit to its potency, determined by its length and width, and by how far it can slip. For the San Andreas, one of the most extensively studied and best understood fault lines in the world, that upper limit is roughly an 8.2—a powerful earthquake, but, because the Richter scale is logarithmic, only six per cent as strong as the 2011 event in Japan.

Just north of the San Andreas, however, lies another fault line. Known as the Cascadia subduction zone, it runs for seven hundred miles off the coast of the Pacific Northwest, beginning near Cape Mendocino, California, continuing along Oregon and Washington, and terminating around Vancouver Island, Canada. The “Cascadia” part of its name comes from the Cascade Range, a chain of volcanic mountains that follow the same course a hundred or so miles inland. The “subduction zone” part refers to a region of the planet where one tectonic plate is sliding underneath (subducting) another. Tectonic plates are those slabs of mantle and crust that, in their epochs-long drift, rearrange the earth’s continents and oceans. Most of the time, their movement is slow, harmless, and all but undetectable. Occasionally, at the borders where they meet, it is not.”

Why we do science and the triumph of NASA’s ‘New Horizons’ team

Last week we celebrated the team play of the US Women’s National Team, this week we honor NASA’s ‘New Horizons’ team for piloting a spacecraft the size of a small piano through space for 3,463 days and three billion miles.

Remember Pluto? You know, the ninth planet in order from the sun. Is there anyone who did not do a science project on the planets? Very few of us can trace our choice of career back to the grade school science fair, but some folks used those dioramas as a foundation to build a career in space exploration.

Think about what you were doing at work nine years ago. Now imagine you were part of a team that started a journey toward that ninth planet in 2006. And then your planet was demoted to dwarf status. Can you imagine sustaining a team for almost a decade?

Daniel Terdiman examined the success factors in a post for Fast Company.

“Not everyone on the original team stayed on board throughout the 14 years between proposal and today, but many have. Besides Hersman and principal investigator Stern, others who are still deeply involved include Alice Bowman, the New Horizons mission operations manager, Glen Fountain, the New Horizons project manager, Mark Holdridge, the Pluto encounter mission manager, and many other team leads and sub-leads who worked on everything from propulsion to communications.

That’s impressive stability. Of course, all these people have other tasks beyond the New Horizons project, but everyone knew it was about to be show time. “People ramped down so they weren’t working much on the project,” Hersman said, “but when the time comes to fly past Pluto, a lot of other stuff gets put on hold, or they find time.”

Terdiman found that a ‘longevity document’ provided the blueprint for the mission including requirements and contact information for every team member. “One other essential element of preparing for the nine-year mission was compiling a spreadsheet of contingencies for when things went wrong. This was useful when ground control temporarily lost communications with the New Horizons probe on July 4 of this year.” And finally, “When it’s all over, look back.”

If the shear wonder of the team’s achievement was not enough, Adrienne Lafrance, writing for the Atlantic, identified another major milestone for the ‘New Horizons’ team:

“For all the firsts coming out of the New Horizons mission—color footage of Pluto, photos of all five of its moons, and flowing datastreams about Pluto’s composition and atmosphere—there’s one milestone worth noting on Earth: This may be the mission with the most women in NASA history.”

“The New Horizons team includes about 200 people today, but there have been thousands of scientists and engineers who have contributed to the mission since it began more than a decade ago. Women make up about one-quarter of the flyby team, those responsible for the high-stakes mission taking place this month, according to NASA.”

And now, for you skeptics who either believe all of this is happening on a sound stage in Burbank or just don’t get why we do science and stretch the limits of our knowledge, I turn to Neil deGrasse Tyson.

In an interview with Lester Holt for NBC Nightly News on Tuesday, the American astrophysicist and director of New York’s Hayden Planetarium answered the question of why we do science.

“One of the greatest aspects of what it is to do science is to reach a new vista and then discover that you can now ask questions undreamt of before you got there.”

Tonight, go outside and look up. What do you see? What questions do you have? Imagine being part of a team working to find the answers to those ‘undreamt of’ questions from our new vantage point.