The week@work: team spirit, setting boundaries@work, getting fired, & the first day of spring

This week@work we review articles on the effectiveness of teams, the risk of not setting boundaries @work, why getting fired isn’t always a bad thing, and a sign of spring.

Organizations are employing cross functional teams to solve a variety of business problems. The Economist explored new research on the effectiveness of teams.

20160319_wbd000

“Leigh Thompson of Kellogg School of Management in Illinois warns that, “Teams are not always the answer—teams may provide insight, creativity and knowledge in a way that a person working independently cannot; but teamwork may also lead to confusion, delay and poor decision-making.”

Profound changes in the workforce are making teams trickier to manage. Teams work best if their members have a strong common culture.

…the most successful teams have leaders who set an overall direction and clamp down on dithering and waffle. They need to keep teams small and focused: giving in to pressure to be more “inclusive” is a guarantee of dysfunction. Jeff Bezos, Amazon’s boss, says that “If I see more than two pizzas for lunch, the team is too big.”

…organisations need to learn something bigger than how to manage teams better: they need to be in the habit of asking themselves whether teams are the best tools for the job…Even in the age of open-plan offices and social networks some work is best left to the individual.”

Travis Bradberry lists ‘6 Things You Don’t Owe Your Boss’. Research at Northern Illinois University found that ‘telepressure’, the stress resulting from constant connection to work, negatively impacts health and cognitive performance.

 

“We need to establish boundaries between our personal and professional lives. When we don’t, our work, our health, and our personal lives suffer.

You need to make the critical distinction between what belongs to your employer and what belongs to you and you only. The items that follow are yours (health, family, sanity, identity, contacts & integrity). If you don’t set boundaries around them and learn to say no to your boss, you’re giving away something with immeasurable value.”

What if we replaced ‘getting fired’ with ‘moving on’ to describe separating from work? That’s just one of the strategies surveyed by Vivian Giang in ‘Why We Need To Stop Thinking Of Getting Fired As A Bad Thing’.

Unknown.jpeg

“…if we want to change the way we think about someone leaving a company, we need to change the way we think about work. In the book, The Alliance: Managing Talent in the Networked Age, LinkedIn cofounder Reid Hoffman, along with coauthors Chris Yeh and Ben Casnocha, say relationships between employers and employees should be viewed as an alliance where employers are upfront and honest with new hires about their “tour of duty,” and how long each mission will take. That way, it takes away the unrealistic expectation that either, or both, parties can have about the relationship being lifelong, where nothing ever changes.

…the alliance says there are two independent parties that are coming together around certain mutual goals,” says Yeh. “They are going to be very specific about how they work together, really spelling this out and managing expectations, so they’re able to be more honest with each other and build a greater sense of trust.”

That way, employers and employees have a clear sense of what they’re trying to get out of the other party from the beginning. Employees know their mission, and how it will benefit the company and their own career. Employers are able to admit—and be okay with—the knowledge that their employees won’t be there forever.”

The world of work is changing. We talk about the ‘gig economy’ as something new, when the idea of contract employment has been the norm in many industries. Consider a theater or film project. Each professional brings a specific expertise to create magic. Each individual an entrepreneur, each worker an owner; managing the totality of their career, with a mosaic of assignments.

It’s the first day of spring. If you are traveling to Washington D.C. this week, you will arrive in time for the peak bloom of the cherry blossoms. Cherry-Blossoms-Washington-DC-March-18-2016-07-678x453.jpg

“Each year, the National Cherry Blossom Festival commemorates the 1912 gift of 3,000 cherry trees from Mayor Yukio Ozaki of Tokyo to the city of Washington, DC. The gift and annual celebration honor the lasting friendship between the United States and Japan and the continued close relationship between the two countries.”

The Saturday Read ‘Worklife: Rethinking the office for an always-on economy’

The Saturday Read this week is a compilation of articles that appeared in the February 28, 2016 ‘work issue’ of The New York Times Magazine.

A group of journalists and writers contributed coverage on a variety of work/life topics, adding new perspectives from groundbreaking research, demonstrating that, regardless of profession, it’s all about the culture. And the culture is in need of change.

Organization culture determines who succeeds, fails, and communicates ‘hints’ through recruiting practices, and the daily process of getting things done; meetings, teamwork and office space.

“We do often work at home. But we also work at work, before going home to work more. The office has persisted, becoming even bigger, weirder, stranger: a symbol of its outsize presence in our lives.”

The ‘work issue’ is an interesting survey of some of the most pressing issues @work today. The sampling of the content below is meant to serve as an introduction, with a recommendation to take the time to read the edition in its entirety.

NYT staff writer, Susan Dominus challenges us to think about balance beyond policies by ‘Rethinking the Work-Life Equation’, reporting on the research of Phyllis Moen of the University of Minnesota and Erin Kelly of M.I.T.

“Workers in the experimental group were told they could work wherever, and whenever, they chose so long as projects were completed on time and goals were met; the new emphasis would be on results rather than on the number of hours spent in the office. Managers were trained to be supportive of their employees’ personal issues and were formally encouraged to open up about their own priorities outside work — an ill parent, or a child wanting her mom to watch her soccer games. Managers were given iPods that buzzed twice a day to remind them to think about the various ways they could support their employees as they managed their jobs and home lives.

The research found that employees in the experimental group met their goals as reliably as those in the control group, and they were, in short, much happier: They were sleeping better, were healthier and experienced less stress. Other studies examining the same workplace found that the effects even cascaded down to employees’ children, who reported less volatility around their own daily stresses; adolescents saw the quality of their sleep improve. A year out, and then three years out, employees in the experimental group reported less interest in leaving the organization than those in the control group.

…sometimes there is little more than tradition holding organizations back from making meaningful changes that bring tremendous peace of mind to their employees.”

Five years ago, Google decided to determine what makes a ‘perfect team’. Pulitzer prize winning New York Times reporter Charles Duhigg reports on the results in an excerpt from his new book, ‘Smarter Faster Better: The Secrets of Being Productive in Life and Business’.

“For Project Aristotle, research on psychological safety pointed to particular norms that are vital to success. There were other behaviors that seemed important as well — like making sure teams had clear goals and creating a culture of dependability. But Google’s data indicated that psychological safety, more than anything else, was critical to making a team work.

However, establishing psychological safety is, by its very nature, somewhat messy and difficult to implement. You can tell people to take turns during a conversation and to listen to one another more. You can instruct employees to be sensitive to how their colleagues feel and to notice when someone seems upset. But the kinds of people who work at Google are often the ones who became software engineers because they wanted to avoid talking about feelings in the first place.

What Project Aristotle has taught people within Google is that no one wants to put on a ‘‘work face’’ when they get to the office. No one wants to leave part of their personality and inner life at home. But to be fully present at work, to feel ‘‘psychologically safe,’’ we must know that we can be free enough, sometimes, to share the things that scare us without fear of recriminations. We must be able to talk about what is messy or sad, to have hard conversations with colleagues who are driving us crazy. We can’t be focused just on efficiency. Rather, when we start the morning by collaborating with a team of engineers and then send emails to our marketing colleagues and then jump on a conference call, we want to know that those people really hear us. We want to know that work is more than just labor.”

Nikil Saval, who wrote about the evolution of the office in ‘Cubed: The Secret History of the Workplace’, writes about new experiments with office space, ‘Labor/atories’

“The sudden efflorescence of the tech industry in the late ’90s took us from the desert of cubicles to the milk-and-honey offices of today. Many of the dot-commers had graduated from (or, very often, dropped out of) cozy university campuses to toil in big corporations. Starting their own companies, they recreated the effortless drift between work and play that characterized their college lives. The cubicle walls came down, and in the wide, open warehouse and loft spaces they occupied, exceptionally long workdays would be punctuated by frenzied Mario Kart races or fierce Ping-Pong battles. Creating a playful office became one of the standard ways of attracting skilled employees in a competitive environment: The hope was that a talented engineer wouldn’t leave a tech behemoth for the dinky start-up next door that didn’t have a gym and a resistance pool. Thus has the ‘‘fun office’’ spread throughout the world.”

Each of the articles provides a ‘take away’ to apply @work. If you’re a leader, you’ll rethink your approach as you begin to understand what your competitors are doing to recruit and retain employees. As a manager, you’ll learn ways to improve the daily routine of meetings, but more important, reinforce behavior that will encourage employees to be productive. For the rest of us, a window has been opened to view alternative approaches to work and workplace. What will you do on Monday to turn policy into practice?

 

‘Working Together’ a poem, by David Whyte

I first encountered David Whyte when a mentor recommended his 1994 book, ‘The Heart Aroused:Poetry and the Preservation of the Soul in Corporate America’.  For the ‘Friday Poem’ this week, I was looking for one that reflected a bit of the ‘magic’ of teamwork. My search brought me back to the poet and author. ‘Working Together’ was composed by David Whyte for Boeing to mark the introduction of the 777 jetliner.

Writing in the preface to the revised edition of ‘The Heart Aroused’ the poet cited his challenge:

“The impossible task was to bring together the supposedly strategic world of business with the great inheritance of the human literary imagination, particularly through the difficult art, poetry, and particularly through the fierce, unremitting wish for the dangerous truth that is poetry’s special gift.”

On the occasion of the ‘fly by’ of the dwarf planet Pluto and in celebration of creativity, engagement and courage in the workplace, enjoy ‘Working Together’.

Working Together

We shape our self
to fit this world

and by the world
are shaped again.

The visible
and the invisible

working together
in common cause,

to produce
the miraculous.

I am thinking of the way
the intangible air

passed at speed
round a shaped wing

easily
holds our weight.

So may we, in this life
trust

to those elements
we have yet to see

or imagine,
and look for the true

shape of our own self,
by forming it well

to the great
intangibles about us.

— David Whyte
from The House of Belonging
©1996 Many Rivers Press

‘We Are The Champions’ by songwriter Freddie Mercury

On Sunday evening or Monday morning, depending where you were in the world, the US Women’s National Soccer Team defeated the women representing Japan 5-2 in the final of the Women’s World Cup in Vancouver, Canada.

At the end of the game, midfielder Carli Lloyd, who scored three goals in the first sixteen minutes of the final, commented on the victory.

“It’s been a long journey, my career. I’ve had a lot of people believe in me, in my corner, from day one,” said the midfielder, who turns 33 on July 16. “I’ve dedicated my whole life to this. Everything else comes second. But I wouldn’t want to do it any other way.”

On Tuesday, the New York Times reported on New York mayor, Bill de Blasio’s decision to recognize the women’s team:

“New York City will hold a ticker-tape parade on Friday for the United States women’s national soccer team, breaking with decades of precedent to bestow a rare honor upon a group that competes outside the metropolitan area.”

The Friday poem this week, on the day of the ticker tape parade, is the lyrics written by Freddie Mercury in 1977 and recorded by Queen. This one is for the members of the team, their families and coaches. And for all the young women and young men who have been inspired by the hard work, dedication and resilience of the US Women’s National Team.

We Are The Champions

I’ve paid my dues
Time after time
I’ve done my sentence
But committed no crime
And bad mistakes
I’ve made a few
I’ve had my share of sand
Kicked in my face
But I’ve come through

And we mean to go on and on and on and on

We are the champions – my friends
And we’ll keep on fighting
Till the end
We are the champions
We are the champions
No time for losers
‘Cause we are the champions of the World

I’ve taken my bows
And my curtain calls
You brought me fame and fortune
And everything that goes with it
I thank you all
But it’s been no bed of roses
No pleasure cruise
I consider it a challenge before
The whole human race
And I ain’t gonna lose

And we mean to go on and on and on and on

We are the champions – my friends
And we’ll keep on fighting
Till the end
We are the champions
We are the champions
No time for losers
‘Cause we are the champions of the World

We are the champions – my friends
And we’ll keep on fighting
Till the end
We are the champions
We are the champions
No time for losers
‘Cause we are the champions

Songwriter: Freddie Mercury, 1977

What being a ‘team player’ really means – #AmyRodriguez8

How many times have we heard about being a ‘good team player’? Our ability to ‘play well with others’ may influence a hiring decision or career advancement. In reality, the world of the corporate team player is a bit more ambiguous. Not so in sports. On Sunday, a record television audience watched the US Women’s National Team win the World Cup. There were leaders, the visible few with corporate sponsorships, but the road to the final was won by the ‘team players’.

Why do some teams excel while others fail?

Often folks with competing agendas are brought together to solve a problem or complete a project. Each member contributes based on their skill set, but the process is derailed when goal definition and respect for colleagues is lacking. If a feedback loop has not been included in the planning, dysfunction can continue unchecked.

Which brings me back to the US Women’s National Team and one member, Amy Rodriguez.

You can google Amy and find pages of material documenting her career in soccer. She led her team at USC to a National Championship. She has earned two Olympic Gold Medals. And she is a ‘team player’ who contributed to the success in this year’s world cup.

I met Amy when she was a freshman at the University of Southern California. She was a student in a seminar I taught in the spring of 2006. Over her time at USC we would occasionally stop for a brief conversation in the middle of campus, but for the most part, I have followed her career as most of her fans, from a distance.

But it’s at a distance that you observe the consistency of Amy’s personality, values, dedication and collegiality. Yesterday she had a moment in the spotlight as she led the crowd welcoming the team back to LA in celebration.

There have been many books written about the distinctions between successful teams and those that fail.

In the end, it’s a mutual trust and respect for others that underscores the values of a team player.

Tomorrow the team will receive New York’s highest honor with a ticker tape parade in lower Manhattan. Take a minute to cheer on those who scored the goals and their supporting players.

Congratulations Amy!