The week@work – “and the winner is…”, transition@the Met, stress@work, and ambition

The week@work started with ‘the mistake’ at the end of the Oscars ceremony, and continued with a visible transition at the top of the most prestigious U.S. art museum. On the job ‘burn-out’ continues to take a toll on all @work, and may explain the recent Uber executive’s meltdown. And, a leading fashion designer is launching a campaign to ’embrace ambition’.

When we make a mistake @work, we typically don’t have an audience 32.9 million folks watching. But that’s what happened Sunday evening when the wrong envelope led to an ‘epic fail’ in the announcement of Best Picture winner. The New York Times film critics shared their reactions.

“…in its own way, last night’s spectacle — so relatively smooth, until all of a sudden it was anything but — represents a Hollywood watershed or, at least, like the original “Bonnie and Clyde,” the arrival of a new generation. The envelope mix-up was painful, but it brought to the stage two directors in their 30s with five features between them and reminded the audience that Damien Chazelle and Barry Jenkins are not enemies.  A.O. Scott

“Honestly, I don’t know. But something happened that seemed to simultaneously tell us who we were, are, believe ourselves to be. This is, what, the fourth time since November that the country has gathered for an evening of live television, only to be part of a rug-yanking ceremony. After Sunday night, the presidential election, the Super Bowl and, to a different but related extent, the Grammys, I’ve officially come down with outcome-oriented post-traumatic stress disorder — Ooptsd, as in upside my head.”  Wesley Morris

And from Hollywood, where the trade publication Variety’s cover seemed to mirror the events, Claudia Eller, co-editor in chief provided context for the ‘morning after’ cover.

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“The high stakes and cutthroat tactics enlisted during Hollywood’s annual award season have long rivaled those of hard-fought political campaigns. But this year’s race showed the entertainment community at its absolute best. This was not a case of winner-take-all, but rather — as our cover story hopefully and joyfully exemplifies — proof that contenders share similar dreams, struggles, and frailties, and in fact can show respect and a generosity of spirit toward one another, whether they win or lose.”

On Wednesday morning I received this email from Thomas P. Cambell, Director and C.E.O. of the Metropolitan Museum of Art.

“I write to share the news that I have decided to step down from my role as Director and CEO of The Metropolitan Museum of Art. It is not an easy choice to step away, especially at such a transitional moment. That said, the Museum’s current vitality is what makes it the right moment to do so. For the next stage of my career I look forward to new challenges beyond The Met, always in service of art, scholarship, and understanding.”

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What now? From Margaret Lyons on Twitter, “Please, someone: Set a prestige drama among the employees of a world-class museum.”

Maybe the Met could use a ‘Mozart in the Jungle’ treatment. Are you listening Jeff Bezos?

Holland Carter offered ‘How to Fix the Met: Connect Art to Life’

“What I can talk about is art, and how a museum can make people care about it. If historical art is now a hard sell, and it is, learn to sell it hard. That means, among other things, start telling the truth about it: about who made objects, and how they work in the world, and how they got to the museum, and what they mean, what values they advertise, good and bad. Go for truth (which, like the telling of history, is always changing), and connect art to life. Mix things up: periods, functions, cultures. (You can always unmix them.) Let audiences see that old is always new, if viewed through knowledge.

To present art this way — to pitch it, advocate it, make it snap to life — is to rethink the basic dynamic of a museum, turn it from passive to active, from archival to interactive, while letting it be all of these. This is the work of curators, and the Met has some fantastic ones. But to do their job boldly and radically, they need the attentive, encouraging permission of an alert director, probably meaning one who isn’t also saddled with being the company’s chief accountant.”

Rachel Feintzeig asked ‘Feeling Burned Out at Work? Join the Club.’

“Stress and anxiety are cited in 70% of the calls placed to phone-counseling lines at Workplace Options, a provider of employee-assistance programs; in 2014, 50% of callers complained of those feelings. Total calls to those counseling lines reached 42,500 last month, an 18% increase from 2016’s average.

Gallup’s most recent large-scale survey about burnout in the U.S., conducted in 2012, found that more than 40% of workers were so stressed at work they felt burned out. A more recent survey of German workers, conducted in 2015, found that nearly a quarter felt burned out.

Workers aren’t “assertive about their boundaries because they fear for their jobs,” said Alden Cass, a Manhattan-based clinical psychologist who treats patients with high-stress jobs. Burnout begins when a worker feels overwhelmed for a sustained period of time, then apathetic and ultimately numb, he said.”

Not sure if Travis Kalanick of Uber is suffering from burn-out, but last week’s viral video arguing with one of his employees was the culmination of a series of PR nightmares for the executive. Adrienne LaFrance reported ‘As Uber Melts down, Its CEO Says He ‘Must Fundamentally Change’.

“It took eight years and at least as many back-to-back-to-back-to-back controversies to break Travis Kalanick.

After a stunning month of scandals at Uber, Kalanick, its founder and CEO, sent an emotional and uncharacteristically apologetic memo to his employees Tuesday night. “This is the first time I’ve been willing to admit that I need leadership help,” Kalanick wrote. “And I intend to get it.”

The final story this week@work comes from the fashion pages and reporter Jacob Bernstein who asks ‘When Did ‘Ambition’ Become A Dirty Word? to introduce the story of designer Tory Burch and the most recent effort of her foundation.

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“There is nothing particularly fiery about Tory Burch…the issue of ambition, and the way it is used to defame women, is nevertheless personal to her.

In 2009, Ms. Burch started the Tory Burch Foundation and, through a partnership with Bank of America, saw it grow to an organization that ultimately gave more than $25 million to female entrepreneurs around the world.

Many of the recipients of these grants had experienced the same kind of sexism she faced. They were called too hungry, too intent on power, too ambitious — code words used in place of the more vulgar expressions that men (and sometimes women, too) used when they were out of earshot.

“There was a harmful double standard,” she said.”

The global campaign, ‘Embrace Ambition’ launches with a PSA in conjunction with International Women’s Day.

This week@work I encourage your ambition, and wish you a speedy recovery from “Ooptsd”, NYT film critic Wesley Morris’ appropriately new acronym for our times – “outcome-oriented post-traumatic stress disorder”.

 

 

 

 

The week@work – innovative organizations, AT&T’s new culture, Shonda Rhimes @TED, the online platform economy and pausing to enjoy the view

The week@work was dominated by the story of Apple’s opposition to the court order to unlock the San Bernardino gunman’s IPhone. Simultaneously, news was being made as Fast Company released its annual list of the ‘Most Innovative Companies’, AT&T’s leadership challenged workers to reinvent themselves,  Shonda Rhimes shared her ‘year of yes’ @TED, and the JP Morgan Chase Institute released a study examining the online platform economy, and its impact on one million of its customers.

And for balance, in this centennial year of the National Park Service, enjoy the view of Horsetail Fall in Yosemite National Park as sunset transforms the waterfall into an apparent stream of hot lava. Sangeeta Day captured the photo above for National Geographic.

On Monday, Fast Company released their list of The Most Innovative Companies of 2016. The top five are BuzzFeed, Facebook, CVS Health, Uber and Netflix.

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BuzzFeed CEO, Jonah Peretti’s vision drew on his fascination with Paramount Pictures, CNN and JayZ. “BuzzFeed has built its success, like Paramount a century ago, by owning all the elements of a modern media business: a global news team, its own video pro­duction studio, a sophisticated data operation, and an in-house creative ad agency.” 

“The “bored-at-work network,” as Peretti himself once called it, was merely a single U.S. website. In late 2014, he foresaw that people wouldn’t want to leave their social apps, so Peretti drastically shifted his company’s strategy: Instead of trying to lure eyeballs to its own website, the way most publishers do, BuzzFeed would publish original text, images, and video directly to where its audience already spent its time, some 30 different global platforms, from Facebook to the Russian social networks VK and Telegram. Rather than write one definitive article and publish it on every platform (the de facto standard in the media business), BuzzFeed would tailor content specifically for the network and audience where it’s being viewed.

How’d that turn out? Across all the platforms where it now publishes content, the company generates 5 billion monthly views—half from video, a business that effectively did not exist two years ago. Traffic to the website has remained steady—80 million people in the U.S. every month, putting it ahead of The New York Times—even though as much as 75% of BuzzFeed’s content is now published somewhere else.”

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One company that has lost its standing in the top 50 innovators is legacy telecom AT&T. As the competitors have changed with the shift from traditional phone and cellular carriers to Internet and cloud computing, the company’s leadership team is making new demands on its workforce, resetting the culture, again.

“AT&T’s competitors are not just Verizon and Sprint, but also tech giants like Amazon and Google. For the company to survive in this environment, Mr. Stephenson needs to retrain its 280,000 employees so they can improve their coding skills, or learn them, and make quick business decisions based on a fire hose of data coming into the company.

In an ambitious corporate education program that started about two years ago, he is offering to pay for classes (at least some of them) to help employees modernize their skills. But there’s a catch: They have to take these classes on their own time and sometimes pay for them with their own money.

To Mr. Stephenson, it should be an easy choice for most workers: Learn new skills or find your career choices are very limited.”

Adapting to change, learning new skills, saying yes, and taking time to play were all part of television producer Shonda Rhimes’ TED Talk in Vancouver.

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“You can do it too, say yes every time your child asks you to play. Are you thinking that maybe I’m an idiot in diamond shoes? You’re right, but you can still do this. You have time. You know why? Because you’re not Rihanna and you’re not a Muppet. Your child does not think you’re that interesting.

I said yes to less work and more play, and somehow I still run my world. My brain is still global. My campfires still burn. The more I play, the happier I am, and the happier my kids are. The more I play, the more I feel like a good mother. The more I play, the freer my mind becomes. The more I play, the better I work. The more I play, the more I feel the hum, the nation I’m building, the marathon I’m running, the troops, the canvas, the high note, the hum, the hum, the other hum, the real hum, life’s hum. The more I feel that hum, the more this strange, quivering, uncocooned, awkward, brand new, alive non-titan feels like me. The more I feel that hum, the more I know who I am. I’m a writer, I make stuff up, I imagine. That part of the job, that’s living the dream. That’s the dream of the job. Because a dream job should be a little bit dreamy.”

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In other news @TED, the annual $1 million TED Prize was awarded to Sarah H. Parcak, a space archaeologist who uses satellite imagery to discover ancient sites, and map looting.

“I wish for us to discover the millions of unknown archaeological sites across the globe. By building an online citizen science platform and training a 21st century army of global explorers, we’ll find and protect the world’s hidden heritage, which contains clues to humankind’s collective resilience and creativity.”

Unknown.jpegEric Morath reported the findings of a JP Morgan Institute Study of market volatility and the emergence of  “a new marketplace for work by unbundling a job into discrete tasks and directly connecting individual sellers with consumers.” 

Call it ‘gig’ or ‘sharing’, the economy is being supported by folks who are supplementing their income with ‘app jobs’.

“The share of Americans earning income from digital platforms such as Uber and Airbnb is growing rapidly, but those gigs typically supplement incomes rather than replace full-time work.

Nearly 1% of U.S. adults earned income in September 2015 via one of the growing number of firms that are part of the sharing or gig economy, according to a study of bank transactions by the JPMorgan Chase Institute, released Thursday. Participation has exploded since October 2012, when just 0.1% of adults were paid by such platforms.

At 2.5 million, the sharing labor force is roughly equivalent to the number of teachers and others that work for public schools in the U.S., though the study finds that people driving for Lyft or selling crafts on eBay typically have other sources of income.

The average monthly income for someone who provided labor via one of the platforms was $533, representing a third of total income. The share of active participants earning 50% or more of their monthly income has fallen since the summer of 2014, as the total number making some money increased.”

In other stories of interest this week@work:

‘Channing Dungey to Succeed Paul Lee as Chief of ABC Entertainment’ by Brooks Barnes and John Koblin   “Channing Dungey, previously ABC’s drama chief, will take over as the head of ABC entertainment, making her the first black network president.

Ms. Dungey’s elevation is a breakthrough for an industry that has often struggled with diversity, especially among the senior executive ranks.”

‘Fashion Week’s Shift Toward Diversity’ by Ruth La Ferla  “Well before the Oscars stirred a diversity debate, Seventh Avenue had been the target of stinging criticism for the sin of omission, routinely parading mostly white models on its runways.

In this latest round of shows, which ended on Thursday, many designers appeared to have taken a hard look at the highly charged issue of casting, stepping up their efforts to hire racial and ethnic minorities and sounding a chord for inclusiveness.”

And because it’s the beginning of Oscar Week:

b67e67830551ea34f84eb0edf7900236553b83045ca648f52711fe9838b7a681‘Films once were an escape from work. Now, they celebrate it. What gives?’ by Charles McNulty  “There was a time when Americans went to the movies to escape the workplace. These days, in keeping with the way our offices have taken over our lives, filmmakers have turned the big screen into one long career day.

Audiences have been invited to experience first-hand the everyday grind of being a journalist (“Spotlight”), an astronaut (“The Martian”), a screenwriter (“Trumbo”), a fur trapper (“The Revenant”) and even an inventor of kitchen mops (“Joy”).”

Pleasant dreams of gold for all, this week@work.

 

 

 

 

“If you just focus on the work…” A leadership lesson from Taylor Swift

While the annual TED conference is taking place 1,300 miles north, the event at the Staples Center in Los Angeles last night provided a valuable soundbite of career advice from an industry leader. Perhaps the folks at TED might think about an invite for 2017.

You had to wait for it. After two hours and 20 minutes, the woman who opened the 58th Grammy Award telecast returned to the stage to accept the iconic statuette for Album of the Year. Taylor Swift took her moment of recognition to encourage those in dysfunctional workplaces keep going and avoid the distractions of toxic coworkers.

“I want to say to all the young women out there – they’re going to be people along the way who will try to undercut your success, or take credit for your accomplishments or your fame. But if you just focus on the work and you don’t let those people sidetrack you, someday, when you get where you’re going, you’ll look around and you will know that it was you and the people who love you who put you there, and that will be the greatest feeling in the world.”

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You may read in the tabloids that the speech was all about an on-going feud with a member of the Kardashian family, but that would trivialize the weight of the words, and devalue the message.

Ms. Swift is a hero to many young women and last night she became the first woman to receive the Album of the Year Award twice. She is an industry leader who has kept her focus on the work and become a major influence on how music is produced and distributed, and artists compensated. Don’t let the fashion distract, it’s a strategic piece of product packaging.

Still skeptical that a 26 year old performer should be taken seriously as a leader?

Last year, writer and magazine contributor Chuck Klosterman profiled Ms. Swift for GQ. Here she describes a key to her success that comes right out of all the research on emotional intelligence.

“I used to watch Behind the Music every day,” she says. (Her favorite episode was the one about the Bangles.) “When other kids were watching normal shows, I’d watch Behind the Music. And I would see these bands that were doing so well, and I’d wonder what went wrong. I thought about this a lot. And what I established in my brain was that a lack of self-awareness was always the downfall. That was always the catalyst for the loss of relevance and the loss of ambition and the loss of great art. So self-awareness has been such a huge part of what I try to achieve on a daily basis. It’s less about reputation management and strategy and vanity than it is about trying to desperately preserve self-awareness, since that seems to be the first thing to go out the door when people find success.”

Last night Taylor Swift spoke from her workplace experience, and shared an essential leadership lesson for us all…”just focus on the work”.

The week @ work March 16 – 22

This week@work invited us to broaden our thinking with ideas from TED and SXSW, a suggested reading list from Mark Zuckerberg and a David Remnick pick from The New Yorker archive on the creative life. Using a variety of online resources and social networks we can construct an individualized professional development curriculum based on our interests and career aspirations.

On Friday The New York Times included a continuing education ‘special section’ in their print edition. In the lead article ‘That’s Edutainment’ reporter Greg Beato described the growing phenomenon of “the academization of leisure: casual learning propelled by web culture, a new economy and boomers with money.”

In a companion article, Peder Zane asked the question, “If you can know it all, how come you don’t?” He goes on to report on Jonathan Haber, a “52 year old from Lexington, Massachusetts” who is attempting to “meet all the standard requirements for a bachelor of arts degree in a single year.” And he is doing it by selecting from a menu of online offerings from Harvard, Yale and Stanford, chronicling his experience in a book and of course, online.

This past week folks came together to discuss ideas at the annual TED conference and celebrate music, film and interactive at SXSW.

You may categorize all these formal and informal experiences as ‘edutainment’, but I would suggest that lifelong learning, often promised, is finally here. And the topics discussed are widely relevant to today’s workplace.

Visit the TED website and access presentations recorded at the conference. One of the most compelling, Monica Lewinsky on our ‘culture of humiliation’. The Washington Post political reporter Chris Cillizza summarized the key point of her talk: “For nearly two decades now, we have slowly been sowing the seeds of shame and public humiliation in our cultural soil. Gossip Web sites, paparazzi, reality programming, politics, news outlets and sometimes hackers traffic in shame. Public humiliation as a blood sport has to stop. We need to return to a long-held value of compassion and empathy.”

And on the SXSW site, you can view film maker Ava DuVernay encouraging her audience to pay attention to their intention. She takes the audience on a narrative of her early success and then cautions from experience: “The dreams were too small. If your dream only includes you, its too small. If that dream is just about the thing you want to accomplish and you don’t even know why you want it…it’s to small…When you win awards and the light is on you, that’s not gonna be enough. If we limit our visions to those things outside of us to validate us, we’re making an intentional error that might very well bring the outside thing you want, but will bring hollow in the end.”

Online, lifelong learning allows us to make connections beyond our comfort zone, sparking new ideas and important conversations.

The availability of a variety of content online in a global economy where the majority does not have access to the innovators and great thinkers is a good thing. It’s a source of career inspiration for the young, professional development for the worker and sustained intellectual engagement for the retired.

Closing the week, David Remnick in his ‘Sunday with the New Yorker’ email recommends a selection of stories from The New Yorker archive on ‘The Creative Life’ including a 2007 profile of the British graffiti artist Banksy.

The value of TED in a distracted workplace

The sold-out TED Conference began yesterday in Vancouver. If your invite was lost in the mail, for $500 you can follow the entire conference on the live stream.

This year’s theme, ‘Truth and Dare’ challenges attendees to join a “quest to magnify the world as it might be. We will seek to challenge and reshape our core beliefs about today’s reality, but also to celebrate the thinkers, dreamers and mavericks who offer bold new alternatives.”

For critics who have likened TED to a revival meeting complete with evangelical speakers, this statement of purpose does seem to support their observations.

Before TED I thought ‘curators’ worked in museums and ‘thought leaders’ guided religious cults. But now my view has been broadened and I realize almost any experience worthwhile is ‘curated’ and ‘thought leaders’ are just folks whose publicists were more aggressive than the competition.

Criticism aside, TED provides a snapshot of where we are as a global culture, shining a spotlight on global issues in technology, entertainment and design. In 18 minute presentations, experts communicate an issue, suggest a solution and issue a call to action. Each video is professionally produced, with each speaker receiving coaching on image and delivery. Has the life been produced out of the presenters? Possibly.

For me, I view TED as a platform for online learning, a place to start research before delving more deeply into a topic.

It’s the rare employer who provides professional development programming in-house today. TED offers an introduction to important topics in ‘sound bursts’ that fit neatly into a workplace of distraction. This is where you can maintain your currency with trends and events. The TED Talks are one source to supplement your ability to talk for five minutes on a topic as you engage in conversations with colleagues and clients.

Here are three of my favorites:

Sherry Turkle: Connected, but alone?

Elizabeth Gilbert: Success, failure and the drive to keep creating.

Susan Cain: The Power of Introverts